Get Answers to Your Craft FAQs
Everything you need to know
Q: Are Sparrow Craft products handmade?
A: Absolutely! All Sparrow Craft products, including our soaps, candles, and Viking crafts, are meticulously handmade by skilled artisans. We take pride in offering unique, handcrafted treasures.
Q: How do I care for my handmade soap and candles?
A: To ensure the longevity of your handmade soap, keep it in a cool, dry place between uses. For candles, trim the wick before lighting, and allow the wax to pool to the edges during each burn to prevent tunneling. Check the product descriptions for specific care instructions
Q: How is shipping handled, and what is the estimated delivery time?
A: We aim to dispatch orders promptly. Shipping times may vary based on your location. Please check our Shipping Information page for estimated delivery times and details on shipping methods.
Q: What is Sparrow Craft's commitment to sustainability?
A: At Sparrow Craft, we're dedicated to sustainability. Our packaging is eco-friendly, and we strive to minimize our environmental footprint. We are continuously exploring ways to incorporate more sustainable practices into our crafting process
Q: Can I modify or cancel my order after payment?
A: Once an order is confirmed and payment is processed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase. If you encounter any issues, reach out to our customer support for assistance.
Q: Do you offer gift cards?
A: Yes, Sparrow Craft offers digital gift cards! They make for fantastic presents, allowing your recipient to choose their favorite handmade treasures. Gift cards are available in various denominations.
Q: Can I track my order after it has been shipped?
A: Certainly! Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.
Q: Do you ship internationally, and what are the shipping costs?
A: Yes, we offer international shipping. Shipping costs vary based on your location and the weight of your order. You can find detailed information on shipping rates during the checkout process.
Q: Are your products suitable for individuals with allergies or sensitive skin?
A: We provide detailed ingredient lists for our handmade soaps and candles. If you have specific concerns, we recommend reviewing the product descriptions or consulting with a healthcare professional before making a purchase.
Q: Can I request a custom scent for handmade candles or soaps?
A: At this time, we offer a curated selection of scents. However, we are always open to suggestions! Feel free to share your ideas with our customer support, and we'll consider them for future offerings.
Q: Are there any discounts or promotions available for bulk orders?
A: At Sparrow Craft, we're dedicated to sustainability. Our packaging is eco-friendly, and we strive to minimize our environmental footprint. We are continuously exploring ways to incorporate more sustainable practices into our crafting process
Q: How can I contact Sparrow Craft's customer support for assistance?
A: For any inquiries or assistance, please visit our Contact Us page. You can fill out the form, and our dedicated customer support team will get back to you as soon as possible.